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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Sundus Ahsan

September 26, 2023

1  out of  5 rating by Sundus Ahsan
"I have been requesting them to help with a claim and they have failed to provide me with any sufficient help. I have requested a manager’s number but they keep asking me to speak to the department myself, which gets me nowhere. I really thought they were my advocates but I am extremely disappointed."

Pete Shea

August 28, 2023

5  out of  5 rating by Pete Shea
"Even though we were arranging insurance from out of state, Bianca made everything super easy. She was quick to respond and so friendly!"

Donny Walker

August 15, 2023

1  out of  5 rating by Donny Walker
"John did not do fantastic job here. He lured me away from a previous car insurance provider, signed me up and then dropped me as soon as I experienced an accident (that wasn't even my fault). His team tricked me into putting their scheevy 'drive safe and save' blue tooth device in my car. As soon as something unexpected happened to me and I had to claim my comprehensive plan, him and his team dropped me as soon as I wasn't just 'profit' for their company. Don't use this company, this location or this team. They reserve the right to drop you as soon as you don't meet their profit only criteria. They don't care if they put you in a bad situation, you are only profit to them and their team has no empathy or remorse for treating you terribly. This company should be examined federally and I absolutely cannot suggest enough to CHOOSE ANOTHER COMPANY. If you sign up for their 'drive safe and save' they will track your phone using bluetooth and then use the data against your will to hurt you financially. Now I have to find another company. John is a salesman, he only wants money out of you to line his own pocket and his team complies with heartless protocol that WILL NOT protect you as the customer."

Andrew Parmer

August 8, 2023

5  out of  5 rating by Andrew Parmer
"Working with Bianca was an easy, friendly experience from start to finish."

Isaac Rodriguez

June 2, 2023

5  out of  5 rating by Isaac Rodriguez
"As a new homeowner, insurance can certainly be a complicated, yet important step in ensuring I am well covered. Bianca Witherspoon, helped make the process incredibly seamless. She answered all my questions and provided me with helpful guidance and knowledge. Couldn’t have had a better experience. Thank you, Bianca!"

Gayle Kemp

May 23, 2023

5  out of  5 rating by Gayle Kemp
"Bianca was professional, knowledgeable and quickly handled by new police needs. It could not have been easier to handle."

Saad Ghazali

April 18, 2023

5  out of  5 rating by Saad Ghazali
"Bianca was extremely professional, courteous and diligent in providing us with a policy in a timely manner. Thank you."

Tracie Smith

April 17, 2023

5  out of  5 rating by Tracie Smith
"John Tyler Carlson and his staff are always extremely thoughtful and helpful! A couple months back we needed a new car insured and the process was super quick!"

David Venckus

April 11, 2023

5  out of  5 rating by David Venckus
"Bianca Witherspoon, with John Tyler Carlson's State Farm office, was exceptionally patient and not only waited patiently for me to get back to her (in the middle of a house-closing process) but also spent much time going over and revising quote options for coverage. She is both very capable and exceedingly pleasant to talk with, and she made the whole "thinking process" about insuring my new home so much more pleasant that it could have been with another agency. We settled upon a level of coverage that'll make me sleep soundly at night, and also, I know that I can go back later and get my car and motorcycle bundled as well, for a bit of discount. Thanks Bianca!"

Kimmie Zurawski

March 10, 2023

5  out of  5 rating by Kimmie Zurawski
"Absolutely wonderful to work with! Switching was one of the easiest processes! 100% get a quote if you're looking at switching insurance companies!"

Michael Luehr

March 10, 2023

5  out of  5 rating by Michael Luehr
"I switched from Allstate and not only saved money but the experience was far superior too."

Alexis Dandan

February 20, 2023

5  out of  5 rating by Alexis Dandan
"John Tyler is an awesome agent and one that I am so honored to work with! He is always so encouraging and kind. You won't regret talking with his office for any of your needs :)"

Mrs. Whitted - Baird & Warner

February 7, 2023

5  out of  5 rating by Mrs. Whitted - Baird & Warner
"John has help me with homeowners insurance and other types of coverage. I find him to be incredibly professional, knowledgeable and responsive. I've had to put in several claims in with State Farm and they are an insurance company that truly cares. We had a fire in our home, which ended up being hundreds of thousands of dollars to repair. We also have several teenage drivers that have been in some minor accidents. I keep expecting State Farm to drop us but not only have our rates not gone up, they continue to insure our family. I highly recommend John to anyone looking for an amazing insurance agent!"

Mariann Lynn

April 22, 2022

4  out of  5 rating by Mariann Lynn
"It was alright i found what I needed ! But instead of five and below it should be five and Above!"

Kunal Mallik

September 1, 2021

5  out of  5 rating by Kunal Mallik
"John is super helpful and even stayed late to get my policy in place. Super easy to talk to and very knowledgeable. Definitely using him for all of my insurance needs!"

Gina Holt

May 4, 2021

5  out of  5 rating by Gina Holt
"I've been with this agency for years. Had a recent claim that was handled efficiently. The team was helpful and responsive. I appreciate their work!"

Jack Rein

March 26, 2021

5  out of  5 rating by Jack Rein
"My wife and I relocated a few years ago and transferred our insurance to John Tyler Carlson State Farm Agency. I can't say enough positive things about their office and staff. It far exceeds any other agency I knew. They are totally on top of things, professional, very responsive and always helpful and go the extra distance. This is the real deal.... they always follow up . I wish there were (6) STARS - because they would deserve it ! Call them !"

Kuhn Family

September 21, 2020

5  out of  5 rating by Kuhn Family
"Love John, his team and State Farm! Great service on homeowners and auto. Recent experience after an accident that was the not my fault, they proved their real differentiation. The other drivers insurance company was Apollo Casualty, who apparently resells Good To Go insurance was awful. After 10 days of a terrible experience trying to get my damage paid for, I finally gave up and filed with State Farm. In less than 2 hours I had my car at the repair shop and rental car delivered. People on the phone were friendly and helpful. You guys Rock!"

_ TNT _

January 24, 2020

1  out of  5 rating by _ TNT _
"If there would be 0 I would put 0. Been with them for over 5 years , all in a sudden they rised my rate, when I asked why rate went up, they told me there was an accident last year (I had 0 accidents in past 2 years), when I asked for information about it, it was never provided. Each time I called agents was telling the same thing. I asked them not to renew a policy until they will get me information on accidents that they marked. It was never provided, I switch do different Ins co, they also told me that there was an accident marked on my policy last year. I called State Farm agent 4 times, each time was told that they will investigate, each time answer was no accidents in past 2 years, asked them 5 times to send me official letter that there were no accidents , agent was always telling that they will send it and never send . Have recorded calls. DON NOT WORK WITH THEM . IRRESPONSIBLE LIARS ."

Christina Kantrud

March 23, 2018

5  out of  5 rating by Christina Kantrud
"I can’t say enough good things about Tyler and his team! They made it so easy for me to switch my auto, home and life insurance! Thank you!"

Mary Burgess

January 31, 2018

5  out of  5 rating by Mary Burgess
"Top Notch Financial Professional and trustworthy Advisor."

Adam Chamorro

January 26, 2018

5  out of  5 rating by Adam Chamorro
"Nothing but an excellent office!! Tyler and his crew have always been extremely helpful and knowledgeable. Highly recommended 👍🏻"

B Siok

January 26, 2018

5  out of  5 rating by B Siok
"Tyler is engaged and makes it a point to stay on top of his game. It shows in the service received. We appreciate Tyler and his team!"

Scott Nedbeck

January 26, 2018

5  out of  5 rating by Scott Nedbeck
"If you were creating an all star team for service, John Tyler Carlson’s State Farm Insurance Agency would be on it. Although I have relocated outside the Chicago/Evanston market area, when I was a client the true genuineness of wanting to help me the customer was present with Tyler & all his staff. Highly recommend this agency for anyone looking."

DandA 5after9

May 2, 2017

5  out of  5 rating by DandA 5after9
"Tyler is the best. He keeps a crack team too. I have a long history with State Farm across a couple states and while I've had good agents before, Tyler tops the list. He has kept up with our company's evolving liability needs. Beyond the basics (auto and home) he has walked me and my spouse through health insurance and individual IRAs over the last decade. Seriously, insurance is a necessary part of life, not usually given to fulsome compliments. Tyler goes beyond a trustworthy, informed professional and earns serious kudos. Plus I like talking to him."